III. DISPUTE RESOLUTION POLICY
Measures and mechanisms for resolving complaints and disputes on the website:
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Self-agreement
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Bringing to legal authorities
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Other forms
Suri House is responsible for resolving customer complaints related to products /services provided by Suri House on https://www.dgvhouse.com.
Suri House will receive/handle complaints arising after receiving notices from customers for product/service purchases on https://www.dgvhouse.com.
Customers have the right to ask the competent authority for protection in case the dispute with Suri House is not resolved satisfactorily.
In specific cases, we will: ask the customer to be responsible for providing accurate intangible and tangible information about the arising complaint and conflict that needs to be resolved that the customer has seen for himself. I suffered damage.
Suri House will handle disputes according to the following process:
Step 1: Customer Care / Sales Department of Suri House will receive customer complaints. These Departments proactively resolve quickly and immediately respond to the settlement of complaints based on the Policies published by Suri House.
Step 2: In case it is complicated or not specified in the policies announced by Suri House, the Customer Care Department / Sales Department will commit to a response time for Customers not exceeding 7 days.
Step 3: Transfer the complaint settlement results to relevant departments for implementation (Sales Department, Consulting Department…) and call to confirm with the Customer that the complaint has been resolved.
If through an agreement, it is still not possible to resolve the conflict arising from the transaction, then Suri House will ask a competent legal authority to intervene to ensure the legitimate interests of the parties, especially for the parties. client.
For any questions, please contact:
DGV Building – Suri House Apartment
61 Pham Van Dong, Ba Lang, Nha Trang City, Khanh Hoa Province
Hotline: 0352303279
E-mail: help@dgvhouse.com
Website https://www. dgvhouse.com